Orders may be cancelled before they are shipped and will be refunded in full. This does not apply to personalised, bespoke and customised items. However, should you have a change of heart prior to shipment please contact me. Depending upon the stage of manufacture I will do my best to accommodate.
This form can be used as a record of cancellation, although it is not obligatory.

To: TwiLd Capit Hog
E-mail: tlc.haberdashery@btinternet.com
Address: Julie Driscoll, tlcHaberdashery, 20 Slingsby Close, Apperley Bridge, Bradford, West Yorkshire. BD10 0UJ, England, United Kingdom.

I/We hereby give notice that I/we cancel my/our contract of sale
of the following goods.
Goods:
Order No:
Received on:
Name of customer:
Address of Customer:
Signature:
Date:

RETURNS
Hopefully you will be delighted with your purchase. However, in the unlikely event you are not totally satisfied you have 14 days from receipt in which to notify me of return of goods, and 14 days to return the goods. It is necessary to inform me of your intent to return, prior to shipping. Items must be returned in a secure parcel, in original condition, unused, unworn, undamaged and devoid of odours eg. smoke, perfume, for a full refund and to avoid a reduction in the reimbursement. I will arrange a refund within 14 days of receipt of returned goods. Please obtain a Certificate of Posting or send Tracked for your own insurance, should the parcel become lost. The cost of return shipping is your (the buyers) responsibility.
International buyers when returning an item, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges and attach a completed customs declaration. I am not responsible for any returns stopped at Customs due to not being clearly marked. In this instance you will be responsible for any Customs and admin costs incurred.
NON-REFUNDABLE
It is the buyers responsibility to ensure correct initial / spelling or measurement is given for any personalised, bespoke or customised items. For obvious reasons it is not possible to re sell, and therefore accept returns on personalised, bespoke and customised items.
DAMAGED
Should your parcel arrive damaged please let me know upon receipt. Photographs of the item and packaging will be required, and in some cases the item and packaging returned for Royal Mail inspection, so I can file a postal claim. A full refund will be given.
LOST
Royal Mail will not consider a parcel lost until at least -
18 working days have passed for UK mail
25 working days have passed for Europe
32 working days have passed for Rest of World
Majority of parcels do turn up eventually, your patient will always be appreciated.
UNDELIVERABLE
Items that are returned to me as undeliverable will be reshipped at the buyer's expense.

Terms of business: All sales are subject to UK law